Staff Associate
About Child Mind Institute
We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold‑standard evidence‑based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments.
Position Details
As a Staff Associate, you will support a team of clinicians with administrative responsibilities and promote communication between clinicians and their patients and families. Reporting to the Clinical Operations Manager, this is a part‑time, non‑exempt, hybrid position.
Responsibilities
- Provide a high‑quality patient experience for families receiving care at Child Mind Institute.
- Manage clinicians’ calendars to ensure efficient clinical time and schedule appointments in the electronic medical records (EMR) system.
- Facilitate the flow of phone and email communication between clinicians and patients.
- Collect initial patient information, perform intakes, and coordinate services.
- Check in patient appointments and process daily billing through the EMR system.
- Maintain accurate and updated patient records.
- Follow HIPAA guidelines and strictly protect personal health information.
- Perform additional job‑related duties as needed.
Requirements
- 2 or more years of administrative or office experience (required).
- High school diploma or GED (required).
Benefits
- Medical insurance
- 401(k) retirement plan
- Paid parental leave
- Dependent care assistance
- Flexible work schedules
- Discounted tickets and entertainment perks programs
Pay
The salary range for the position is posted. Factors such as the candidate’s work experience, education/training, job‑related skills, internal peer equity, and market and business considerations affect the salary offered within this range. The salary may also be subject to a geographic adjustment based on the specific city and state, if an authorization is granted to work outside of the location listed in the posting.