Staff Associate

About the role

The Clinical Administration team at Child Mind Institute supports the delivery of high-quality mental health care to children and families. Reporting to the Senior Staff Associate, this position involves administrative tasks, communication facilitation, and support coverage for the clinical practice.

Responsibilities

• Manage clinicians' calendars to ensure efficient use of clinical time.
• Schedule appointments in the electronic medical records (EMR) system.
• Facilitate communication between clinicians and patients/families via phone and email.
• Collect initial patient information and support intake workflows.
• Cover patient appointments and support daily billing and practice workflows through the EMR system.
• Maintain accurate and updated patient records.
• Follow HIPAA guidelines and protect personal health information.
• Provide support coverage for additional team members as needed.
• Collaborate across teams to support patient care.
• Assist with day-to-day administrative and operational functions.
• Support additional responsibilities and projects as needed.

Requirements

• 2+ years of administrative or office experience.
• High school diploma or GED.

Qualifications

• Strong organizational and attention to detail skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Experience with electronic medical records systems.

Skills

• Administrative support.
• Communication facilitation.
• Time management.
• Customer service.

Benefits

The benefits package includes medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information, please visit our employee benefits website.

Pay

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role).

EEO Statement

Child Mind Institute is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws. In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).