Staff Assistant/Team Lead

Starting base compensation for this position is $19.50 to $24.92 hourly, adjusted based on experience, geographic location, and other job-related factors. Eligible for incentive pay averaging $162.00 - $566.00 per month.

Schedule

• Monday to Friday, 9AM to 6PM
• Saturday, 9AM to 2PM
• 37.5-hour work week
• No Sundays

Benefits

• Up to three weeks of paid time off during your first year
• Medical, Dental, and Vision plan options
• Up to 2 weeks paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company-provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Responsibilities

• Play a pivotal role in enhancing the customer experience and guiding a team to success
• Perform key customer service and sales functions, serving as a mentor and leader
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable
• Support the Retail Manager by leading associates and enhancing the store’s success

Requirements

• At least 3 years of sales and customer service experience, with an ability to drive results and exceed expectations
• Previous experience in a lead or supervisory position is preferred
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
• Proficiency in navigating multiple websites and programs, demonstrating computer skills essential for multitasking in a fast-paced retail environment
• Basic geography knowledge is beneficial
• Notary Public designation or willingness to obtain within 6 months of employment
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor-specific screenings
• Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Location: 3710 Palomar Centre Dr, Lexington, KY 40513