Staff Assistant/Team Lead

Join Us Today!

Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career!

About the role

AAC Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/Team Lead.

Responsibilities

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• Perform key customer service and sales functions, including up-selling and cross-selling AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and trip kits.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

Requirements

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous experience in a lead or supervisory position is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required.

Qualifications

• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Skills

• Effective written and oral communication skills.
• Proficiency in computer skills.
• Basic geography knowledge.
• Notary Public designation or willingness to obtain with 6 months of employment.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

The starting base compensation for this position is $21.55 to $27.55 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Schedule

Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week. No Sundays!

Benefits

• Up to 3 weeks of paid time off during your first year.

Location

Address: 2506 West Moreland Road, Willow Grove, PA 19090

Equal Opportunity Employer

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.