Staff Assistant II, Airport Hub/Gateway - DFW

Why You'll Love This Job

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.

• Handle one or more of the following as their primary role:
• Audit and ensure compliance of ticket and voucher issuance
• Vendor management
• Order supplies and manage inventory
• Review and process invoices and research variances
• Reconcile fuel distribution

What You'll Do

• Work directly with Compliance Coordinators to ensure DFW is adhering to Company policies and procedures
• Provides assistance with preparation of management presentations and special projects as required
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Work with various vendors and stakeholders to manage supplies and services requests
• Track and reconcile fuel usage and billing for DFW

Minimum Qualifications

• Education & Prior Job Experience: High School diploma or GED equivalency
• Advanced Excel skills
• Ability to work rotating shifts including weekends, holidays, and days off as needed
• Must be able to work under pressure, including multi-task, prioritize, and manage deadlines
• Be able to lift 50 lbs. and walk for extended periods

Preferred Qualifications

• Education & Prior Job Experience: Proficient in key applications such as Coupa, Workbrain, Tableau, and SharePoint
• Knowledge of the ICM (Internal Controls Manual)

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented and meet deadlines
• Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Effective communication both verbally and written with all levels within the Organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What You'll Get

• Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to Be Yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.