Staff Assistant

Key Responsibilities And Duties

• Serve as the primary point of contact for students, faculty, staff, and visitors seeking services through the Academic Achievement Center on the Framingham Campus;
• Utilize and maintain the Academic Achievement Center scheduling system (TracCloud), including appointment scheduling, student record synchronization, and data management;
• Aid in the hiring, onboarding, training, scheduling, and recordkeeping of Peer Tutors and other student employees;
• Maintain tutoring records, training documentation, and other program data; assist with end-of-semester reports and service usage statistics;
• Cookordination and proctoring of placement testing, make-up exams, challenge exams, and other college-related testing in accordance with established policies and procedures;
• Maintain testing certifications as required and ensure the security, confidentiality, and integrity of all testing materials and student records;
• Prepare testing materials, troubleshoot testing issues, maintain testing supplies, and ensure appropriate testing conditions;
• Process testing records, synchronize test results with college systems, and maintain testing databases;
• Assist with printing, scanning, filing, and distribution of testing and office materials;
• Provide reception and general administrative support, including answering phones, responding to emails, greeting visitors, and directing students to appropriate resources;
• Aid in Academic Achievement Center events, workshops, outreach activities, and other student success initiatives;
• Maintain organized electronic and paper filing systems and coordinate maintenance of office equipment;
• Report violations of college policies or the Student Code of Conduct to the appropriate supervisor;
• Serve on College committees and participate in professional development and required trainings as assigned;
• Perform other related duties as assigned.

Required Qualifications

• Associates degree or equivalent work experience;
• Strong interpersonal skills, including ability to work both independently and collaboratively;
• Strong computer skills, including Microsoft Office and other similar programs;
• Equipment experience and skill usage in computers, printers and copiers;
• Ability to give written and oral communication instructions;
• Ability to exercise sound judgment and discretion in handling confidential information.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need.