Stabilization Specialist (Housing)

Position Summary

At Children’s Services of Roxbury, the Stabilization Specialist plays a key role in supporting families as they work toward housing stability and long-term independence. This position ensures families access housing opportunities and receives the necessary guidance, resources, and support to maintain stable housing.

Essential Duties And Responsibilities

• Complete initial intake documentation in ETO and Apricot databases.
• Clearly explain tenant rights, responsibilities, and program expectations.
• Help families understand rent payment, lease compliance, and staying in good standing.
• Aid in applications for discount programs, fuel assistance, and address changes.
• Provide families with the Stabilization Guide and program expectations.
• Enter ongoing case notes and information in ETO and Apricot databases.
• Connect families with community resources like workforce programs and furniture banks.

Ongoing Responsibilities

• Lead housing workshops and maintain regular office hours for participants’ support.
• Share housing information and resources with families.
• Support families in navigating housing searches, landlord relationships, and tenancy skills.
• Request and review quarterly rent ledgers to monitor payment trends.
• Document rent ledger receipt and relevant updates through ETO case notes.
• Create and distribute housing resource materials and informational handouts.
• Create and distribute newsletters for both participants and landlords.
• Send landlord surveys to gather feedback regarding program experiences and tenant support.
• Assist Case Managers with preparation for housing appointments and housing court hearings when needed.
• Participate in housing-related trainings and professional development opportunities.
• Maintain accurate records and timely data entry in ETO and Apricot.
• Ensure smooth transitions to long-term Stabilization Case Managers.
• Participate in special projects, pilots, and contract scope changes; adapt workflows to meet new requirements.
• Carry out additional tasks as needed to support program goals and compliance.

What You Bring To The Role

• Bachelor’s degree in social work, human services, or a related field or equivalent experience.
• 1–2 years of experience in housing, case management, or related human services preferred.
• Familiarity with housing resources, tenant rights, and public assistance programs.
• Ability to build trust and rapport quickly with families during times of transition.
• Clear communicator who can explain tenancy expectations and housing responsibilities.
• Experience facilitating workshops or group sessions and presenting housing education topics in a clear and engaging manner.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in documentation; experience with ETO/Apricot is a plus.
• Comfortable collaborating with families, landlords, team members, and partner agencies.
• Proactive problem-solver who helps families navigate challenges with practical solutions.
• Able to balance direct client work with administrative and reporting responsibilities.
• Bilingual candidates are strongly encouraged to apply.