St. James Hotel - Front Desk Nights, Part-time

About the role

The St. James Hotel is an iconic, boutique hotel offering luxurious amenities and culinary delights. The targeted hiring range for this position is $13.93 - $18.00 per hour, with an expanded salary range providing opportunities for advancement. Our benefits package includes a 401(k) match, employee discounts, and valuable well-being benefits.

Responsibilities

• Anticipate and respond to guest needs and questions in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
• Maintain room availability, follow restrictions, and adhere to booking policies and procedures.
• Work as a team player in meeting guest needs, and contribute to other departments as necessary.
• Follow proper selling techniques and utilize strategies to maximize room revenues.
• Knowledgeable of hotel emergency procedures.
• Verify Room Cards and Balance Room Folios.
• Responsible for processing of the Hotel’s Day Closing activities and processes, including the Daily Report.
• Provide Security walk-throughs and lock/unlock outside doors.
• Process Gift Cards and mail them to guests as needed.
• Compile records and reports.

Qualifications

The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP at this link. All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.