SSD Mfg NPI Product Engineer, Nitro SSD

Amazon Web Services’ Hardware Engineering team is looking for experienced professionals to help build the world’s premier cloud computing platform. We are looking for Manufacturing Engineers who can operate in a fast-paced, ever-changing, multi-platform international manufacturing and production environment.

About the role

Our Manufacturing Engineers work closely with our ODMs, CMs, internal AWS hardware and software development teams, and upstream component vendors to monitor and improve the incoming hardware quality of AWS products. This includes proactive design-phase improvements and monitoring, reporting, and investigating early-life product failures. As a technical contact, you will take full ownership of manufacturing launches and resolve process issues. You will drive production ramp-up, understand root causes of hardware failures, and address gaps in suppliers' manufacturing processes.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to uphold the highest standards for safety, security, and cost efficiency while delivering seemingly infinite capacity for our customers. This role offers an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Hardware Engineering team drives rapid innovation in server and storage infrastructure. Our designs are industry-leading in frugality and operational excellence, critical to AWS’s success and the more than one million customers using AWS today.

The ideal candidate will be an innovative self-starter with expertise in hardware manufacturing and reliability. You will have experience in large-scale production bring-up, improving manufacturing quality, reliability, and NPI lead time through hardware, software, and process optimization. You will collaborate with internal and external engineers, including silicon vendors, contract manufacturers, and original design manufacturers, on custom solid-state devices.

Responsibilities

• Evaluate and optimize product designs for quality assurance and manufacturing efficiency of solid-state drive products and their integration with servers and rack systems.
• Scale up manufacturing of new SSD products across a global network.
• Lead and oversee quality control processes across Contract Manufacturers (CM), Original Design Manufacturers (ODM), and component vendors.
• Provide hands-on technical support during new product introductions and launches.
• Investigate and resolve customer escalations through comprehensive root cause analysis.
• Define hardware reliability qualification plans and drive root cause and customer impact analysis for manufacturing reliability excursions, including AFR and DPPM estimation.
• Drive Operational Readiness Review (ORR) and Ok2Ship for Manufacturing site readiness assessment.
• Participate in production standups and yield review meetings with CM and ODM.
• Monitor manufacturing quality metrics and triage hardware or firmware issues in production.
• Monitor and audit reliability demonstration tests, reviewing results and driving pass/fail decisions.
• Lead cross-functional discussions with silicon vendors, CM, and ODM on process improvements.
• Review and interpret reliability test data, driving qualification decisions for new hardware.
• Coordinate manufacture-related firmware releases and validate deployment readiness.
• Audit manufacturing processes and identify opportunities to improve yield and reduce cycle time.
• Report production status, reliability milestones, and risk assessments for leadership review.

About the team

Nitro SSD is the fastest-growing NAND flash-memory-based storage solution for AWS. The 3rd generation Nitro SSD is now available for AWS customers on both Intel and Graviton storage platforms. We deliver industry-leading performance and tail latency while offering a cost-competitive, high-density storage solution. Our team owns all firmware, hardware, software, and telemetry/monitoring for the devices in the fleet. We partner with global NAND vendors, SoC vendors, and manufacturing partners to drive the full product lifecycle for Nitro SSD.

The AWS Hardware Engineering Services organization supports all AWS data centers and the equipment ensuring our customers have continual access to innovation. We tackle complex challenges with thousands of variables impacting the supply chain and seek talented individuals to help.

Requirements

• Bachelor's or Master’s degree in Mechanical, Industrial, Manufacturing Engineering, or a related field (or equivalent experience).
• 3+ years of Manufacturing Engineering experience with storage drives, server platforms, or high-tech hardware.
• 2+ years of product development experience.
• 2+ years of statistical analysis and reliability testing (JEDEC standards, accelerated life testing).
• Experience with failure analysis techniques to evaluate production and field failures, driving root cause analysis and resolution.

Preferred Qualifications

• Experience with Six Sigma tools and Lean techniques.
• Six Sigma Green Belt or Six Sigma Black Belt certification.
• Experience working with device technologies under development, including flashing firmware, basic device debugging, and reading/pulling device logs.
• Experience working with interdisciplinary teams to execute product design from concept to production.
• Experience with project management of technical projects.

Pay

USA, CA, Cupertino: $157,300.00 - $212,800.00 USD annually

USA, WA, Seattle: $136,000.00 - $184,000.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.