SSCI Engineering Technician

About the role

The SSCI Engineering Technician is a technical execution role within the Site Systems & Continuous Improvement Engineering (SSCI) organization. SSCI is responsible for advancing Continuous Improvement, Environmental, Health & Safety (EHS), Total Productive Maintenance (TPM), Facilities, Product Failure Analysis & Repair, Sustainability, and other site systems that support operational excellence, customer satisfaction, and scalable business growth.

Responsibilities

• Continuous Improvement & Operational Excellence Support
• Data collection, observation, implementation support, and follow-through activities
• Shop-floor observation activities, time studies, process evaluations, value stream mapping, rapid improvement events, and other improvement efforts
• Support productivity, throughput, quality, cost reduction, and operational improvement projects
• Collection and analysis of data used to identify, prioritize, validate, and sustain improvements
• Product Failure Analysis, Repair & Field Service Support
• Product inspection, troubleshooting, teardown, repair/rebuild, testing, documentation, and failure analysis for returned or field-affected products
• Prepare failure analysis reports, field service reports, and investigation summaries that clearly communicate findings, conclusions, and improvement opportunities
• Support occasional field service activities, customer recovery efforts, product evaluations, and on-site technical investigations
• Support product failure analysis, repair, and field service activities as strategic business functions by identifying improvement opportunities and contributing to customer retention and business growth
• Participate in customer-facing activities as needed to support investigations and recovery efforts
• Site Systems Support
• Support implementation and sustainment of site system initiatives including Environmental, Health & Safety, Total Productive Maintenance, Facilities, Sustainability, Operational Excellence, and the IDEX Green Initiative and related sustainability efforts
• Audit, assessment, inspection, and improvement activities associated with SSCI priorities
• Support improvement and reliability initiatives associated with equipment and facility systems while maintaining focus on system improvement
• Technical Execution for SSCI Initiatives
• Support Engineering, Operations, Quality, Supply Chain, and other business functions through SSCI priorities and initiatives
• Develop and update technical documentation when directly supporting Continuous Improvement, Product Failure Analysis & Repair, field service, or site system priorities
• Support implementation activities associated with approved improvement projects and business initiatives

Qualifications

• Associate degree in a technical field preferred, or equivalent combination of education, training, and hands-on technical experience
• Experience in manufacturing, engineering, maintenance, technical service, product repair, failure analysis, equipment support, or similar hands-on technical environments preferred
• Strong mechanical and electrical troubleshooting aptitude, with the ability to identify issues, investigate causes, and support practical corrective actions
• Ability to read and interpret technical drawings, procedures, work instructions, specifications, test requirements, and basic product or equipment documentation
• Ability to inspect, troubleshoot, disassemble, repair/rebuild, test, and document findings on products, equipment, tooling, or process-related issues
• Ability to safely use hand tools, measurement tools, test equipment, computers, and standard manufacturing or office equipment
• Ability to collect, organize, analyze, and communicate technical information clearly through reports, verbal updates, and cross-functional discussions
• Practical, improvement-oriented mindset with strong attention to detail, teamwork, communication, and problem-solving skills
• Ability to work independently on assigned tasks while knowing when to escalate issues, ask questions, or involve Engineering, Quality, Operations, or other stakeholders
• Experience with Continuous Improvement, Lean Manufacturing, Theory of Constraints, Product Failure Analysis & Repair, field service support, equipment reliability, Total Productive Maintenance, Environmental, Health & Safety programs, or sustainability initiatives is preferred

Benefits

At IDEX, we believe in creating a workplace where everyone feels valued and supported. We offer competitive compensation packages, comprehensive benefits, and a range of perks designed to help you thrive both personally and professionally. From health insurance and retirement plans to paid time off and wellness programs, we strive to provide the resources you need to maintain a healthy work-life balance. We also offer opportunities for professional development and advancement, encouraging our employees to pursue their goals and contribute to the success of our organization.