SRE Lead

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer relationships and provide technical support
• Handle customer inquiries and resolve issues efficiently
• Collaborate with cross-functional teams to ensure customer satisfaction

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving and communication skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Ability to work independently and manage multiple tasks

Skills

• Customer service skills
• Technical troubleshooting
• Communication skills

Benefits

• Flexible working hours
• Professional development opportunities
• Paid time off

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM