SRE / Infrastructure Engineer (MEDGEN)

About the Company

Comtron, part of the MEDFAR group, has been developing healthcare software solutions for laboratories, hospitals, and medical practices across the United States since 1988. Our mission is to help healthcare organizations streamline operations through reliable, customizable technology that improves efficiency and supports better clinical workflows.

Our flagship products include:

• Labgen LIS, a comprehensive Laboratory Information System (LIS) that supports a wide range of laboratory specialties—including biochemistry, microbiology, toxicology, cytogenetics, and pharmacogenetics—while enabling laboratories to automate and tailor their workflows.
• Medgen, a web-based Electronic Health Record (EHR) designed with clinicians in mind, offering an intuitive interface that simplifies documentation and makes medical note-taking faster and more efficient.

About the Role

You will work on the Medgen environment as a hands-on Site Reliability Engineer / Infrastructure Engineer to own the reliability, security, and continuity of Comtron’s Windows- and Linux-based production environment. The role reports to the Head of Software Development and works closely with the IT Director, Software Development, Quality Assurance, Security, and Support teams.

Responsibilities

• Infrastructure and Reliability
  • Manage the lifecycle of Windows and Linux production servers, including provisioning, configuration, patching, hardening, and decommissioning.
  • Monitor uptime, performance, capacity, and infrastructure costs.
  • Maintain high-availability configurations and resolve production incidents.
  • Manage production access controls, firewall rules, certificates, networking, storage, and database connectivity.
  • Coordinate vulnerability assessments, penetration testing, and remediation activities.
  • Manage infrastructure vendors and support the evaluation of public or hybrid-cloud solutions.
• Backups and Disaster Recovery
  • Own production backup policies, monitoring, retention, and recovery testing.
  • Establish and maintain RTO and RPO targets.
  • Maintain, document, and regularly test disaster recovery procedures.
  • Lead improvements following incidents and disaster recovery exercises.
• Deployments and Technology Lifecycle
  • Manage staging, UAT, and production hosting environments.
  • Execute production deployments and rollback procedures.
  • Coordinate deployment windows and infrastructure changes.
  • Support CI/CD tooling and deployment automation.
  • Plan and coordinate operating system, database, framework, library, and application dependency upgrades.
  • Assess cloud migration options, dependencies, risks, and phased modernization strategies.

Requirements

• 5+ years of experience in Site Reliability Engineering, Infrastructure, DevOps, or a similar role.
• Strong hands-on Linux administration experience.
• Strong Windows Server and IIS administration experience.
• Experience managing high-availability production environments.
• Strong knowledge of TCP/IP, DNS, VPNs, firewalls, and network segmentation.
• Experience with Azure, AWS, GCP, or hybrid-cloud environments.
• Experience with enterprise backups, disaster recovery, and production incident management.
• Strong working knowledge of SQL and relational databases.
• Familiarity with .NET and JavaScript-based application environments.
• Experience with deployment pipelines, automation, and Microsoft TFS or similar tools.
• Experience with access controls, system hardening, vulnerability remediation, and infrastructure security.
• Familiarity with ISO 27001 requirements.
• Strong written and verbal communication skills in English.

Benefits

• Generous health, vision, and dental group insurance coverage (after probation).
• 2 weeks of paid time off.

Our office in Great Neck (NY) is accessible by public transit and is a short walk from Great Neck station (Long Island Rail Road).