SRE Architect

About the role

Mphasis is seeking a visionary SRE Architect to define, champion, and lead enterprise-scale Site Reliability Engineering practices across its global delivery organization. This is a strategic, principal-level role at the intersection of cloud architecture, operational excellence, and technical thought leadership.

Responsibilities

• Define, champion, and lead enterprise-wide SRE operating model, including toil elimination frameworks, error budget policies, and reliability governance structures across multi-tenant, multi-cloud environments.

• Architect resilience patterns for mission-critical platforms spanning OpenShift on-premise, AWS, and hybrid-cloud topologies, with focus on fault isolation, graceful degradation, and zero-downtime deployments.

• Define and institutionalize SLI / SLO / SLA hierarchies at organizational scale; translate business risk appetite into measurable reliability targets with clear escalation contracts.

• Lead the design of next-generation CI/CD and GitOps pipelines; establish blueprint architectures using GitLab, Argo CD, Tekton, Terraform, and Ansible for repeatable, auditable delivery.

• Establish a Chaos Engineering practice – defining experiment frameworks, blast-radius controls, and GameDay runbooks – to proactively validate system resilience before incidents occur.

• Architect observability platforms integrating distributed tracing, structured logging, and advanced metric pipelines (OpenTelemetry, Prometheus, Grafana, Datadog, Sumo Logic) to enable proactive anomaly detection.

• Drive platform engineering strategy: define internal developer platforms (IDPs), golden paths, and self-service capabilities that reduce cognitive load for application engineering teams.

• Architect cost-optimized, auto-scaling, and FinOps-aligned cloud infrastructure on AWS (preferred) and hybrid environments; lead cloud cost governance programs including Savings Plans, resource tagging taxonomy, and rightsizing automation.

• Design and enforce data security and access control frameworks using AWS HSM, IAM, Secrets Manager, and zero-trust network principles; engage enterprise security architects to address vulnerabilities surfaced by internal and external audits.

• Define backup, replication, and disaster recovery architectures for critical data and application components; own RTO/RPO targets and validate them through regular DR rehearsals.

• Provide architectural direction for API management, data streaming pipelines, and integration layers (ServiceNow, VersionOne, Sumo Logic), ensuring operational observability end-to-end.

• Lead capacity management and elastic infrastructure design to accommodate irregular traffic bursts; model growth scenarios and translate them into provisioning and scaling strategies.

• Maintain data integrity and access control using AWS security tools and services such as HSM, IAM, etc.; develop tools to monitor AWS billing, generate cost-related reports, and implement cost optimization strategies.

• Build and lead a Center of Excellence (CoE) for SRE within Mphasis – defining standards, runbooks, training curricula, and maturity assessment frameworks adopted across delivery accounts.

• Develop and publish SRE Maturity Models that enable account teams to benchmark client environments and design targeted transformation roadmaps.

• Drive analyst and advisory relationships (Gartner, Forrester) to position Mphasis SRE capabilities in market conversations and RFP responses.

• Engage at VP and C-level with strategic clients to articulate SRE value propositions, define transformation roadmaps, and co-create solutions that differentiate Mphasis in competitive pursuits.

• Lead technical solutioning in large, complex SRE pursuits – developing reference architectures, staffing models, pricing frameworks, and outcome-based SLAs for client proposals.

• Conduct SRE maturity assessments and architectural reviews for prospective and existing accounts; translate findings into actionable, prioritized recommendations.

• Collaborate with account management and practice leadership to identify account expansion opportunities grounded in demonstrated reliability improvements.

• Define role profiles, competency frameworks, and interview evaluation kits for SRE roles across levels (Associate, Senior, Staff, Principal); lead calibration sessions to ensure consistent hiring quality.

• Mentor and coach senior SRE engineers; create structured learning paths, stretch assignments, and cross-functional rotation programs that accelerate capability growth.

• Champion a blameless postmortem culture; institutionalize RCA disciplines, shared incident learnings, and a Wheel of Misfortune program across delivery accounts.

• Partner with L&D and HR to design SRE certification pathways, internal hackathons, and Reliability Champions programs that embed SRE thinking into application engineering teams.

Qualifications

• B.S. / M.S. in Computer Science, Software Engineering, or a related field – or equivalent demonstrated experience.

• 15+ years of experience in infrastructure, platform engineering, or SRE disciplines, with a minimum of 8 years in a senior/principal SRE or cloud architect capacity.

• Proven track record of architecting and delivering large-scale SRE transformation programs for Fortune 500 or equivalent enterprise clients.

• Experience working in a consulting / IT services environment with multi-account delivery responsibility is strongly preferred.

• Strong executive communication skills; ability to translate complex reliability concepts into business risk and investment narratives for senior stakeholders.

Skills

• Cloud & Infrastructure: Deep, hands-on expertise with AWS (preferred) and hybrid-cloud architectures; working knowledge of Azure and GCP.

• Advanced proficiency in Kubernetes / OpenShift and Infrastructure as Code (Terraform, CloudFormation, Pulumi, Ansible).

• Observability & Reliability Engineering: Architecture-level expertise in full-stack observability – metrics (Prometheus, Datadog), distributed tracing (Jaeger, Tempo, AWS X-Ray), log aggregation (Sumo Logic, ELK, Loki), and Chaos Engineering tooling (Gremlin, Litmus Chaos).

• Development & Automation: Software engineering proficiency in Python, Go, or Bash; CI/CD pipeline architecture using GitLab CI, GitHub Actions, Jenkins, ArgoCD, and Tekton; API management and data streaming expertise (Kafka, Kinesis, event-driven architecture).

• Security & Compliance: Security architecture for cloud-native platforms using zero-trust, AWS IAM, HSM, Secrets Manager, and SIEM integration; experience with compliance frameworks (SOC 2, PCI-DSS, ISO 27001) and vulnerability management lifecycle.

Benefits

Salary range $90000 to $173500