Sr. Workday Benefits Consultant

Responsibilities

• Cook up, troubleshoot, and manage Workday system issues to resolution
• Act as a primary customer point of contact for cases and projects
• Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge
• Responsible for adhering to the current BPaaS Support methodology while influencing best practices, process improvements, and procedures
• Manage time and caseload using a case management system
• Provide peer review to other consultants for production moves
• Mentor new team members as required

Qualifications

• Education/Certification Requirements: Bachelor's degree Required, Must have active Workday Benefits certification, 2-4 years of Workday Benefits experience, including an understanding of benefit concepts such as plan designs, COBRA, Evidence of Insurability, and age reduction rules, Functional experience with configuration and support of Open Enrollment (highly complex), ACA Configuration, Benefit Plans Configurations, Rate Changes, Data Loads, Skilled in time management and multitasking, effectively handling multiple cases and customers simultaneously, Intermediate/advanced level Excel skills
• Preferred: Workday Reporting Certification and/or experience preferred