Sr. WC Claims Specialist, Supervisor (REMOTE)

About the role

We are seeking a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states and will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations.

Responsibilities

• Claims Management:
  • Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
  • Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
  • Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
• Management Responsibilities:
  • Ensure appropriate staffing, including hiring and terminations.
  • Coach team members on workflow, processes, customer service, and client consulting.
  • Conduct performance reviews, set goals, and hold employees accountable.
  • Foster career development and manage timesheets and compensation decisions.
  • Facilitate regular team meetings and attend enterprise and leadership training.
  • Cook up training and maintain standardized processes for quality service.
  • Provide backup assistance as needed.
• Additional Responsibilities:
  • Conduct monthly performance meetings and quarterly team meetings.
  • Set and monitor annual goals for staff.
  • Participate in round tables, claim reviews, and Risk Control Workshops.
  • Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
  • Analyze performance data to implement necessary changes.
  • Review all files at least every 90 days.

Qualifications

• Education: High school diploma; college degree preferred.
• Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred.
• Licenses: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire.

Skills

• Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties.
• Proficient in claims processing procedures.
• Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• Company paid 401k Profit Sharing.
• Generous time off practices in addition to paid holidays.
• Volunteer time off and employee matching gifts to charities.
• Inclusion & Belonging Programs.
• Annual merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Pay

The salary range for this role is $75,000– $125,000. Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications.

Schedule

Details on the schedule will be provided upon interview.