Sr. Workers' Compensation Claims Specialist, Supervisor (REMOTE)
About the role
We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states. This team member will provide high-quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations, including assisting staff with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Additionally, this role involves assisting claim staff with goals, career pathing, and ensuring engagement.
Responsibilities
Claims Management
- Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
- Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed.
- Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
- Discuss complex claims and coverage issues with clients, addressing any inquiries.
- Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
- Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
- Review all files at least every 90 days.
Management Responsibilities
Team Leadership- Ensure appropriate staffing, including hiring and terminations.
- Coach team members on workflow, processes, customer service, and client consulting.
- Conduct performance reviews, set goals, and hold employees accountable.
- Foster career development and manage timesheets and compensation decisions.
- Facilitate regular team meetings and attend enterprise and leadership training.
- Coordinate training and maintain standardized processes for quality service.
- Provide backup assistance as needed.
Additional Responsibilities
- Conduct monthly performance meetings and quarterly team meetings.
- Set and monitor annual goals for staff.
- Participate in round tables, claim reviews, and Risk Control Workshops.
- Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
- Analyze performance data to implement necessary changes.
Requirements
- High school diploma; college degree preferred.
- Technical designations encouraged, such as AIC and CPCU.
- 5+ years of adjusting property and casualty claims, including litigated claims.
- Prior agency, loss control, or carrier experience preferred.
- Prior supervisory experience preferred.
- Active state-specific Workers Compensation License required or the ability to acquire license within three months of hire.
Skills
- Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties.
- Proficient in claims processing procedures.
- Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
- Strong grasp of claims principles, practices, and insurance coverage interpretation.
- Prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.
About Creative Risk Solutions
Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. We place a high emphasis on building a best-in-class culture through empowering employees, honest and caring actions, clear and constructive communication, and meaningful client relationships.
Benefits
- Health, dental, and vision benefits.
- Paid Parental Leave and supportive New Parent Benefits.
- Company-paid continuing Education & Tuition Reimbursement.
- 401k Profit Sharing with annual lump-sum contributions.
- Generous time off practices in addition to paid holidays.
- Paid Volunteer time off and employee matching gifts to charities.
- Inclusion & Belonging Programs, including a paid Diversity Day time-off option, Employee Resource Groups, and development programs.
- Consistent merit increase and promotion opportunities.
- Discretionary bonus opportunity.
Pay
The salary range for this role is $75,000–$125,000. Compensation is based on several factors, including education, work experience, and industry certifications. In addition to salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits, and support for professional development.