Sr. Warranty Manager

Duties and Responsibilities

• Respond to homeowner warranty work orders
• Responsible for technically complex work orders that require in-depth construction knowledge and problem-solving ability
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to their supervisor any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Be a resource of support for Warranty Managers to include training, assistance, and guidance
• Other duties as assigned