Sr. VoIP Call Manager

About the role

As a Sr. VoIP Call Manager / Mobile (Systems Administrator), you will play a key role in ensuring the smooth operation and support of our Cisco Unified Communication Manager (UCM) and mobile systems. This hands-on technical role involves managing system upgrades, troubleshooting, and maintaining communication systems while providing high-quality service and ensuring system availability. Your expertise will directly impact our mission by ensuring the seamless operation of VoIP services, mobile endpoints, and other critical communication infrastructure.

Responsibilities

• Install new software releases and system upgrades for Cisco Unified Communication Manager (UCM), evaluating and installing patches to maintain system stability.
• Perform system backups and data recovery, ensuring data integrity across all server components.
• Maintain system configurations and monitor system performance to prevent downtime or failure.
• Create, configure, and maintain client endpoints within the UCM, ensuring smooth communication between software-defined and physical devices.
• Troubleshoot and resolve issues related to endpoints, both software-defined and physical, ensuring optimal functionality.
• Continuously monitor system configurations and logs to ensure data integrity, prevent failures, and ensure continuous VoIP services.
• Conduct regular patching, system updates, and configuration changes to ensure optimal system performance and security.
• Work closely with internal teams and customers to address issues, providing technical support and solutions for any VoIP-related or mobile system concerns.
• Lead troubleshooting efforts for network and VoIP-related issues, collaborating with cross-functional teams to resolve problems efficiently.
• Maintain detailed records of system configurations, patch updates, and troubleshooting processes.
• Prepare regular reports on system performance, potential issues, and resolution steps for internal stakeholders.

Requirements

• 5+ years of hands-on experience with VoIP administration, especially with Cisco Unified Communication Manager (UCM), and managing mobile systems.
• Proficiency in VoIP systems, UCM configuration, and endpoint management (both software-defined and physical).
• Strong troubleshooting skills and experience in resolving VoIP call management and mobile system issues.
• Solid experience in performing system backups, recovery, and ensuring the integrity of data across critical infrastructure systems.
• Familiarity with network configurations, including the ability to manage and maintain configurations for VoIP and mobile systems.
• Ability to monitor systems, perform updates, and implement patches to ensure the highest level of service availability.
• Security Clearance: Secret or higher (must be eligible for DoD clearance).

Preferred Skills

• Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
• Experience with mobile endpoint management and configuration.
• Familiarity with network security protocols and best practices for VoIP infrastructure.

Benefits

• 401(k) Plan: Company matching contributions to help you save for retirement.
• Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance: Comprehensive medical coverage.
• Paid Time Off (PTO): Generous policy to maintain work-life balance.
• Disability Insurance: Short-term and long-term protection for financial stability.
• Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
• Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

We are dedicated to supporting your health, well-being, and long-term financial goals.