Call-by-Call Manager
Benefits
- Your Birthday is a Paid Day Off
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
- Training & development
About the role
We’re Grand Canyon Home Services LLC. We started over 25 years ago – just one guy and a truck doing heating and cooling work. Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more. We have served thousands of happy customers.... and it feels like we’re only getting started. We’re adding more team members, and you should see the plan we have for growth beyond this.
Responsibilities
- Oversee daily call center operations and manage team performance.
- Analyze phone call and service call metrics to identify trends and areas for improvement.
- Develop strategies to enhance call handling and customer satisfaction.
- Provide leadership and direction to call center staff.
Requirements
- Experience in call center management or a leadership role.
- Strong analytical and problem-solving skills.
- Excellent communication and team management abilities.
- Proficiency in relevant HVAC efficiency and technology.
Qualifications
Our founder's first job in the HVAC industry lasted all of two days. Fresh out of school and with a new baby at home, the choice weighed heavily on his mind, but the company's dishonest practices of pushing unnecessary work on unsuspecting homeowners weighed even heavier on his heart. So he left! After years of hard work, he was able to build his own company founded on principles of doing the right thing that has earned us the trust of the people of the West Valley, AZ area.
Skills
Experience in call center management or a leadership role.
Benefits
Compensation: $19.00 - $29.00 per hour