Sr. Voice Engineer I

Tell Me About The Job The Global Enterprise Technology Solutions (GETS) Senior Voice Engineer will be a part of the Collaboration Strategy team helping architect and design the future state of the voice infrastructure. This candidate should have a broad set of IT knowledge, including but not limited to enterprise voice solutions, Microsoft Teams and Teams Phone technologies, Webex Contact Center, Office 365, and enterprise network fundamentals. Examples of primary objectives include developing the roadmap for telephony solutions, testing and researching new voice technologies, and managing vendor relationships. The engineer will work closely with other teams and departments daily to help them get the information they need to make better business decisions. What Does Success Look Like? Managing Voice Service contracts and vendor relationships to ensure top-tier service and right-sized solutions Sustaining on-going knowledge of voice industry trends and providing recommendations for process improvements and procedural changesDisplaying a customer obsessed service mindset when working with our Brands and internal customersUsing creative and critical thinking to create solutions to problems Daily Operations Working with Operations Engineers to determine problem areas they need assistance with when it comes to voice technologiesWorking independently to write scripts, request access, and find necessary data to solve complex problemsCreating awareness of production issues and/or risks to LeadershipFacilitating and documenting conversations to establish new processesProvide weekly status reports to manager showing priorities and progressCreating and maintaining a roadmap for voice and Contact Center technologies Education Background and Education Required Some college preferred or equivalent work experienceEducation in business and/or information systemsVoice Certifications from Microsoft or Cisco preferred EXPERIENCE (and Other Qualifications) 3-5 years of technical engineering experience in collaboration platforms from multiple vendors3-5 years of Enterprise Voice administration experience with knowledge of Microsoft Teams Enterprise Voice or Cisco Webex Contact CenterWebex Contact Center reporting or development experience preferredExperience in vendor management and internal customer service Other Skills/Characteristics Possesses exceptional interpersonal and communication skills, both oral and written. Ability to articulate ideas to both technical and non-technical audiences.Self-motivated, self-learner, high energy with strong organizational skills. A team player who favors a collaborative approach when working with internal and external providers with the ability to build trust with others through a commitment to the highest ethical and professional standardsAdvanced troubleshooting skills and methodology to determine root causeMentor mindset when it comes to junior engineers and colleagues Salary Range: $109,400 to $167,100 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.