Sr. Voice Engineer

About the role

At DLC, the Senior Voice Engineer will help shape the next generation of collaboration in a dynamic, creative environment closely aligned with strategic business objectives. The ideal candidate will have proven technical leadership experience and a track record of engineering and implementing highly available voice solutions.

Responsibilities

• Develop and implement strategy to support an evolving voice infrastructure, including but not limited to:
  • Cisco CUCM and all associated components (e.g., CER, IM&P, CUC)
  • Cisco Jabber, Expressway MRA
  • 3rd Party Application integration (e.g., Verint Call Recording, MS Teams)
  • VMWare, vSphere, vCenter
  • Centralized SIP Trunking - CUBE or Oracle SBCs
  • Analog Gateways
  • Google Cloud Platform
• Review, understand, and help define future strategy; build solutions to support the vision.
• Provide vendor-agnostic recommendations, emphasizing solutions best for the company.
• Propose and implement system enhancements (software and hardware updates) to improve performance and reliability.
• Play a key role in implementing new technologies and transitioning them to operations for successful support and maintenance.
• Identify and document solution and process gaps to advance voice strategy and architecture design.
• Develop, document, and maintain standards within the collaboration space.
• Handle problem escalations, customer notifications, and address customer needs with strong problem-solving and analytic skills.
• Work autonomously and collaborate with internal DLC technology departments and vendors.
• May require infrequent travel based on business need.
• Provide on-call support independently.

Requirements

• Minimum of five (5) years of Cisco VoIP engineering experience in a large enterprise environment.
• In-depth understanding and hands-on experience with Unified Communications infrastructure, hardware, and software, including:
  • Cisco Call Manager software
  • Infrastructure configuration
  • All subcomponents of a collaboration solution
• Excellent problem-solving and analytic skills.
• Strong balance of technical expertise, customer-facing skills, and communication skills.
• Ability to work autonomously and independently.

Qualifications

• BA in Computer Science, Telecommunications, Engineering, or other similar technical discipline, or equivalent experience.
• Minimum CCNP-Collaboration, CCIE-Collaboration, or equivalent experience.
• General understanding of network design, engineering, security, and firewalls.
• Scripting/programming experience is a plus.
• Experience in the Financial Services industry is a plus.