Sr Vendor Manager - Repair

This role requires working on-site five days per week. Remote work is not available for this position. T-Mobile is unable to sponsor a work visa for this position.

About the role

This role manages complex original equipment manufacturer (OEM) relationships and oversees embedded processes to ensure contract compliance. It leads reverse logistics initiatives, including inventory and lifecycle management for returnable stock keeping units (SKUs). The role involves forecasting and reporting costs associated with exchange programs and supports defect operations analysis (DOA). Success is measured by effective vendor communication, resolution of operational issues, and accurate financial forecasting. The work impacts organizational efficiency and customer satisfaction by optimizing vendor partnerships and reverse logistics operations.

Responsibilities

• Conduct regular meetings with OEMs to manage planning, track action items, and drive resolution of operational issues
• Develop and deliver reporting dashboards and performance metrics to monitor program performance and inform decision-making
• Create and review monthly and quarterly scorecards with OEMs to evaluate service levels and contract adherence
• Develop rolling financial forecasts for repair, warranty, and extended warranty programs to support budget planning
• Initiate and execute reverse logistics initiatives to improve cycle time, inventory accuracy, and financial outcomes
• Audit and process invoices and credit memos to maintain financial accuracy and control
• Responsible for other duties/projects as assigned by business management as needed

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 2-4 years Vendor management or reverse logistics experience (Required)
• 2-4 years Supply chain or inventory management experience (Preferred)
• SAP experience (Preferred)
• Wireless industry experience (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Action Item management
• AI Tools for Data Analysis (Claude/ChatGPT or similar generative AI platforms)
• Business Metrics
• Communication Management
• Contract Management
• Data Analysis
• Financial Forecasting
• Performance Monitoring
• Problem Analysis
• Program Implementation
• Relationship Management
• Reverse Logistics
• Strategic Thinking
• Supplier Relationship Management
• Vendor Management

Pay

The base salary range for this role in Irving, TX is $104,500 - $141,400. Base pay ranges from $90,400 - $163,100. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance, set at 15% of eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Benefits

Full and part-time employees have access to the same benefits when eligible. Benefits include:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Free, year-round money coaches