Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Key Responsibilities

• Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
• Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
• Responsible for remediating issues and addressing all escalations in a timely and effective manner
• Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
• Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
• Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
• Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and field-based team in support of delivery and execution
• Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
• Prepare, analyze, and present operational metrics and report for business reviews, operational performance reviews, and 'state of the business' discussions
• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
• Serve as the 'Go To' subject matter expert for your area of responsibility and book of business

Qualifications

• A High School Diploma / GED required
• 5 years of experience in automotive industry and/or logistics field
• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems
• Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines
• Excellent verbal and written communication skills
• Good judgment, discretion, tact and the ability to work easily at all levels within the organization
• Ability to partner well with colleagues in a matrixed work environment
• Ability to work independently and to undertake responsibilities with minimal guidance
• Adapting approach and comfortable with ambiguity
• Must be adept at handling complex situations and businesses

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Benefits

• Eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
• Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave