Operations Specialist Non-Driving

About the role

The Operations Specialist role supports patient care and operational excellence in our business. This role impacts patient outcomes while driving process improvements and team performance.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Aid in the creation of training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Requirements

• One (1) year of relevant work experience required
• High School Diploma, Associate’s degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving, and decision-making abilities with attention to detail
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Ability to learn new technologies and navigate multiple systems
• Ability to work independently while following established procedures and directives

Work Environment

Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Compensation is based on experience, location, and role level. Total Rewards & Benefits Program includes comprehensive medical, dental, and vision coverage (eligible first of the month following hire), 401(k) with company match, paid time off plans, Employee Stock Purchase Plan, Paid Parental Bonding Leave, Short and Long-term Disability Insurance, Life and AD&D Insurance, Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), CVS Minute Clinic and Teledoc access, Spousal Advantage Reimbursement Plan, Identity Theft Protection and Legal Plan.

Disclosure

Company conducted Background Check is required for all roles. Company conducted Motor Vehicle Record Check is required for driving roles. Clinical roles require valid licensure/certification, where applicable. In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist.

Equal Opportunity Employer

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.