Sr. Value Engineer (MANTL)

About the role

The Sr Value Engineer will join our fast-growing Customer Success team at MANTL, a digital sales and service platform provider for U.S. banks and credit unions.

Responsibilities

• Consult with credit union partners on industry best practices — guiding them through technology adoption, change management, and operational transformation while honoring their member-first service models and principles
• Develop success criteria tailored to each credit union's strategic goals — examples include share and deposit growth, new member acquisition, increased back-office automation, reduced manual effort per application, and improved funding rates
• Partner with our Service Delivery/Implementation and Account Management teams to build credit union scorecards that track value realization over time
• Serve as the voice of the credit union across MANTL, partnering closely with Product, Engineering, and GTM teams to ensure their unique needs are represented in everything we build and bring to market
• Create a best-practice playbook for operationally launching MANTL's omnichannel platform within a credit union, including a checklist of processes that will require updating across digital, branch, and back-office operations
• Develop training plans and enablement resources for frontline, lending, and back-office staff to drive confident adoption from day one
• Partner with Product Marketing to develop case studies, whitepapers, and thought leadership that resonate with credit union audiences and can be leveraged by Sales, Marketing, and Account Management teams
• Represent MANTL at key industry events (CUNA GAC, league conferences, CUSO gatherings, etc.), building relationships and surfacing emerging trends to inform our roadmap and go-to-market strategy

Qualifications

• 5+ years of experience working within credit unions, with a deep understanding of their operating model, member service expectations, and multi-channel member engagement across digital and in-branch experiences
• Hands-on experience supporting the rollout or adoption of a new technology platform at a credit union — ideally an account opening, digital banking, or member-facing solution spanning both in-branch and online channels — including the change management and process redesign required to drive successful adoption
• A strong consultative mindset, with the ability to align technology solutions to a credit union's strategic objectives — member growth, share and deposit growth, operational efficiency, and digital transformation
• Familiarity with credit union back-office operations (account opening workflows, funding processes, core integrations) and working knowledge of relevant compliance considerations such as KYC, BSA/AML, and fraud prevention
• Demonstrated ability to build trusted relationships and communicate effectively with credit union stakeholders at every level — from C-suite and volunteer boards to MSRs, lending officers, and operations staff
• Experience collaborating cross-functionally across Product, Engineering, Sales, Marketing, and Operations teams to advocate for customer needs and drive measurable outcomes
• Strong analytical and problem-solving skills, with the ability to translate member and operational data into actionable insights, plus the organizational chops to manage multiple credit union engagements in a fast-paced fintech environment
• Excellent written, verbal, and presentation communication skills, with high initiative and the ability to work independently while keeping internal and external stakeholders aligned

Benefits

Alkami offers a remote-first environment, unlimited paid time off, 401(k) with employer match, and more. We are also committed to an equal opportunity workplace and prohibit discrimination and harassment of any kind.