Sr UX Researcher I

Job Summary

A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities

• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the organisation.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.
• Identifies if we are addressing the right problem with a thorough analysis of the brief.
• Presents research learnings to stakeholders to guide future projects.
• Collaboratively analyzes the results of research to recommend solutions.
• Independently identifies different research solutions.
• Works with designers to iterate and test solution.
• Considers the problem from a number of angles.
• Practices and facilitates reflection as part of the research process.
• Leads the User-centred research process, mentoring juniors where needed.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.
• Works with UX Designer to define structure and layout of the product.
• Works with Visual Designer to define the visual identity of products.
• Regularly tests design work with users in partnership with UX Design team.
• Proactively uses data to establish key metrics for projects.
• Iterates research methods based on testing and data analysis.
• Summarises data from analytics packages, customer insight or other sources to understand context of research work.
• Uses data to inform testing future strategy.
• Identifies gaps where data is needed and works with business to fill them.
• Uses relevant tools for research analysis.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated / moderated).
• Has an excellent knowledge of the tech stack of the organisation.
• Mentors junior researchers in technical skills.
• Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.
• Builds good working relationships with tech teams.

Competencies

• Personal Capability:
• Takes ownership of own development and career.
• Initiates regular conversations with manager, coach or mentor regarding self-development.
• Understands what is required by the business to be successful and maps development plan accordingly.
• Learns from success and failures.
• Looks to build challenges into current assignments.
• Utilises formal and informal networks effectively.
• Solves Problems and Analyzes Issues:
• Able to ask effective questions and collect facts from multiple sources in order to solve problems.
• Able to effectively identify and analyze problems and propose solutions.
• Effectively manages day-to-day issues and problems without intervention.
• Develops new ideas to improve process or product, and is able to prepare implementation plans.
• Integrates and builds on new ideas from others.
• Creates new opportunities by applying different perspectives and challenging the status quo.
• Is recognised as an innovative thinker.
• Interpersonal Skills:
• Communicates Powerfully and Prolifically.
• Provides clear instructions and direction to others.
• Able to both actively listen to and effectively question to understand another’s viewpoint.
• Helps others understand situations by communicating business context.
• Collaboration and Teamwork:
• Encourages co-operation between all members of the team.
• Setseks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team.
• Helps people to resolve conflict.
• Identifies and removes barriers to team performance.
• Identifies ways for further collaboration across teams.
• Builds Relationships:
• Establishes rapport with others on the team and across teams.
• Works effectively with others to get work done.
• Treats all individuals with respect.
• Handles difficult situations, minimising conflict.

Experience and Education

• Suggested Minimum Years of Experience: 6-8 years
• Critical Experiences (Required for entry into this role): N/A
• Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

Pay and Benefits

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.