Sr UX Researcher

Location: Calhoun, GA (Onsite)
Duration: Minimum 2 weeks (40 hours/week)

About the role

We are seeking a Senior UX Researcher to support a leading retailer in defining the future mobile experience strategy for a targeted customer segment. This onsite engagement will focus on customer research, stakeholder alignment, and strategic recommendations that drive mobile product roadmap decisions. In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This role requires you to work closely with other individuals in a collaborative team environment.

Responsibilities

• Lead qualitative and quantitative research initiatives, including customer interviews, usability testing, surveys, and competitive analysis. Identify customer needs, behaviors, pain points, and growth opportunities.
• Develop personas, journey maps, experience frameworks, and strategic roadmaps.
• Facilitate workshops and present findings to executive stakeholders.
• Partner with Product, Design, Marketing, Analytics, and Technology teams to translate insights into actionable recommendations.

Requirements

• 8+ years of UX Research, Experience Strategy, Customer Insights, or related experience.
• Strong expertise in qualitative and quantitative research methodologies.
• Proven experience developing mobile app strategies informed by customer research.
• Experience in retail, e-commerce, or consumer-facing digital products.
• Excellent stakeholder management, facilitation, storytelling, and executive presentation skills.
• Ability to independently lead discovery efforts and synthesize insights into business-focused recommendations.

Preferred Qualifications

• Retail or omnichannel experience.
• Knowledge of loyalty, personalization, digital commerce, and AI-enabled customer experiences.
• Consulting or client-facing experience.

This is a highly visible engagement requiring strong research leadership, strategic thinking, and executive presence.

You must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.