Sr. Unified Communications Engineer
Where ambition meets innovation—build a career that matches your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
About the Role
The Unified Communications and Collaboration Team is looking for a Senior Cisco Unified Communications Engineer to join our team and continue transforming the way LPL Financial communicates and collaborates—both internally among teammates and externally with customers, partners, and advisors.
Responsibilities
- Design, deploy, and maintain Cisco voice and video products across the entire portfolio
- Maintain and administer Cisco telephony equipment
- Configure and troubleshoot VoIP traffic across Cisco switches and routers
- Troubleshoot voice communications problems of varying complexity
Requirements
- 5+ years of engineering experience in telecommunications
- 3+ years of technical hands-on experience with Cisco Unified Communications
- 3+ years of experience with Cisco network routing, including QoS and Webex Cisco Cloud Calling
- 3+ years of experience supporting complex technical services in Contact Center and/or corporate office environments
Core Competencies
Senior-level technical understanding of:
- Cisco Unified Communications Manager/Call Manager
- Cisco Unified IM & Presence and Unity
- Cisco UCCX or UCCE
- Videoconferencing Codecs and Endpoints
- Voice Gateways / Routers / Switches
- Cisco CUBE Routers and/or other SBC Solutions
Preferences
- Experience leading large IT telephony/communications M&A projects
- Demonstrated people and project leadership qualities
- Occasional flexible hours to accommodate after-hours and weekend activities such as travel for M&A site conversions and client training
- Experience delivering exceptional customer service to executives, admins, and clients
Pay
Pay range: $43.78–$72.94/hour. Actual base salary varies based on factors including relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Benefits
LPL offers a highly competitive Total Rewards package designed to support your success at work, at home, and at play—including 401K matching, health benefits, employee stock options, paid time off, and volunteer time off.
About LPL Financial
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest-growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools, and practice management services, ensuring advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.