Sr. Transportation Account Specialist, Global Logistics, Domestic First Mile Shipper Support

Description

Amazon's Global Logistics Shipper Experience organization is seeking a highly skilled and motivated Sr. Account Specialist to assist in the management of daily freight movements and resolve disruptions impacting shipments flowing into our North American fulfillment centers. This is an exciting opportunity to join our team and have a positive impact on Amazon, our transportation partners, and ultimately our customers.

Key job responsibilities

• Lead daily team reviews and provide clear commentary on metrics during Daily Business Reviews, identifying workflow improvements and process enhancements.
• Manage outreach to SMB shippers with varying operational proficiency, influencing them to improve their operations for long-term success.
• Conduct trend analysis to identify scalable solutions, supporting team goals and delivering measurable results for core metrics.
• Build processes and SOPs that accelerate team performance.
• Systematically escalate problems to relevant owners and follow through on resolutions.
• Pull data from multiple databases (Excel, Access, SQL) and perform ad hoc analysis to resolve dwelling ARNs.
• Train new hires and provide ongoing coaching to team members.
• Quickly understand business impact of trends and make data-driven decisions with appropriate trade-offs.
• Communicate clearly in verbal and written formats, fielding questions and following up promptly.

About the team

The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we're building scalable processes and tools that will shape the future of shipper support at Amazon.

Basic Qualifications

• A high school diploma or equivalent
• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• Intermediate-level knowledge of Excel (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience managing large data sets and utilizing them to drive performance and process improvements

Preferred Qualifications

• 1+ years of management experience
• Bachelor's degree
• Experience with SQL