Sr. Training Coordinator - Amazon

About the role

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. This role supports and welcomes Amazon employees during new hire and continuous development training sessions.

Responsibilities

• Oversee registration and logistics for events and meetings while also serving as the primary point of contact for various operational support functions.
• Manage attendance of new hires.
• Absorb day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, initiatives, processes, or projects needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners.
• Is not change adverse and demonstrates adaptability as business needs develop and shift.
• Maintain comprehensive knowledge to address customer inquiries and troubleshooting issues effectively.
• Audit, verify, manipulate, and report data within various systems and tools (e.g., Excel, Smartsheet, Qualtrics, and Salesforce).
• Partner with multiple stakeholders within Amazon across NA and EU and third-party teams.
• Provide customer education, support, and information regarding facilities and campus resources.
• Hand out swag, badges, computers, and any other additional items during orientation.
• Manage onboarding and assist with training to optimize customer experience.
• Act on process improvements using SOPs and best practices.
• Be attentive and provide exceptional, professional customer service to Amazon employees.
• Able to think fast, find answers, and respond quickly to Amazon employee issues, all with a polite, empathic, and professional voice and manner.

Requirements

This role requires increased autonomy, problem-solving skills, and the ability to work independently as the sole on-site support staff. An individual who will be successful in this role has the ability to manage and prioritize multiple tasks and responsibilities simultaneously, and the ability to operate successfully with generalized direction and guidelines for specific processes.

Qualifications

• High School Diploma or GED required.
• Associate preferred.
• Minimum 2-year customer service, event staffing, or administrative support experience.
• Experience in customer service, event management, or administrative support.
• Excellent interpersonal skills; polite and professional verbal and written communication.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with Salesforce, Qualtrics, or similar CRM/survey tools.
• Demonstrate customer-focused attitude, providing positive customer service, both in person and virtually.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Must have demonstrated ability to juggle multiple priorities.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to practice with a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Excellent organizational, communication, and multitasking skills.
• Attention to detail and accuracy.

Skills

• Customer service skills.
• Event management.
• Administrative support.
• Microsoft Office Suite proficiency.
• CRM/survey tools proficiency.
• Customer-focused attitude.
• Interpersonal skills.
• Organizational skills.
• Communication skills.
• Time management.
• Confidentiality.
• Composure.
• Attention to detail.

Benefits

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time).
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave.
• Retirement 401(K) with a company match.
• Company-Provided Orca Pass – Unlimited use.
• Employment Assistance Program (EAP) via SupportLinc including three free therapy sessions per year.
• Opportunity for career development with our NWC Mentorship Match program.
• Pet Insurance Discount Program.

Pay

$26.16 - $31.69 per hour.

Schedule

Monday - Thursday 9am - 3pm.