Sr. Thermal/Mechanical Field App Engineer

Duties And Responsibilities

• Serve as the primary technical interface for key customers across the Central and Southwest regions, providing in-depth system design, application guidance, and troubleshooting support.
• Lead product integration and validation efforts, including hardware and firmware testing, performance analysis, and field optimization.
• Partner with internal R&D and product management teams to translate customer requirements into design specifications and influence product enhancements.
• Conduct technical presentations, product demos, and customer training sessions for both engineering and executive audiences.
• Manage field issue resolution, coordinate root-cause analysis, and communicate corrective actions with internal and external stakeholders.
• Support business development activities, collaborating with sales teams to identify opportunities, define system solutions, and achieve design wins.
• Provide ongoing technical consultation and post-deployment support to sustain customer satisfaction and strengthen long-term relationships.
• Maintain awareness of industry trends, competitor products, and emerging technologies to advise internal teams on strategy and roadmap direction.
• Document technical findings, lessons learned, and recommendations for process and product improvement.
• Determine customer requirements (both explicit and implicit) and accurately communicate them back to key engineering team members.
• Drive product design development incorporating design rules, performance optimization and manufacturing for HVM (high volume manufacturing).
• Work closely with the sales team to understand customer requirements, develop tailored solutions, and assist with formal proposal development and custom product quotes.
• Oversee multiple customer opportunities while focusing on key priorities.
• Mentor and coach junior field application engineers as needed.
• Travel as needed (up to 25–30%) to customer sites and internal meetings, including in the US, Mexico and Asia.
• Perform other duties as requested or assigned.

Requirements

• Bachelor’s degree in mechanical or Thermal Engineering, or a related field required. Master’s degree preferred.
• Minimum 5+ years of relevant experience in thermal/mechanical field applications engineering, any liquid cooling solutions experience is preferred.
• Proven success supporting enterprise, OEM, or technology partners in the design and implementation of complex solutions.
• Demonstrated ability to work cross-functionally with R&D, product management, and customer engineering teams.
• Excellent communication and presentation skills with the ability to translate complex technical concepts for diverse audiences.

Other Requirements

• Excellent communication skills, intrapersonal skills, and presentation skills.
• Strong capability in conveying complex technical concepts to stakeholders at all levels.
• Excellent problem-solving and analytical skills.
• Bilingual proficiency in English and Mandarin Chinese required.