Sr. TechOps Engineer

About the role

The Senior TechOps Engineer is responsible for designing, implementing, optimizing, and supporting scalable, multitenant technology solutions used by both Atlas Technica employees and external clients. This role serves as a subject matter expert across a portfolio of platforms, services, vendors, and applications while providing advanced technical support and guidance to internal teams.

Responsibilities

• Serve as a subject matter expert for Atlas Technica’s multitenant technology solutions.
• Provide escalation and second-line support to end users and other Atlas Technica team members.
• Stay informed about new features, updates, and capabilities released by vendors for existing solutions.
• Create, maintain, and update technical documentation.
• Research and evaluate new vendors and technologies to determine whether stronger solutions are available.
• Identify manual or repetitive processes and develop opportunities for automation and optimization.
• Provide day-to-day user and platform support.
• Support the implementation and ongoing management of established solutions in accordance with best practices and technical documentation.
• Work with vendors to escalate and resolve technical support issues.

Requirements

• A four-year college degree in Computer Science, Computer Engineering, Information Technology, or a related field, along with at least four years of experience in the IT industry working with relevant technologies; or at least eight years of overall IT experience, including two to four years of experience with relevant technologies.
• Experience working with:
• Microsoft Azure services
• Microsoft 365 and Office 365
• Active Directory
• At least two years of experience using an automation or scripting language, such as PowerShell.
• At least two years of experience working with SQL or related relational databases.
• At least one year of experience working as an administrator for one or more of the following platforms:
• ConnectWise Manage
• ConnectWise ScreenConnect
• ConnectWise CPQ/Sell
• ConnectWise BrightGauge
• NinjaOne
• Audigy
• Exposure to, or the ability to support and manage, Microsoft GDAP and Lighthouse.
• Experience integrating technology solutions through REST APIs.
• Ability to communicate complex technical information effectively to different audiences.
• Experience creating and maintaining technical documentation.
• Strong drive, willingness to learn, accountability for one’s own work, and ownership of the overall outcome.

Desirable Qualities

• Active Microsoft Azure or Microsoft 365/Office 365 certifications.
• Experience working with and deploying one or more enterprise-level technology solutions.
• Experience supporting clients within the finance or alternative investment industries.
• Experience working with vendors to escalate and resolve technical support issues.
• Experience troubleshooting macOS.