Sr Technical Specialist - New York

About the role

This position provides operational IT support for NextEra Energy Transmission, serving as the primary IT liaison for the Northeast Region. The role supports critical technology services in a 24/7 operational environment, including network infrastructure, endpoint devices, collaboration tools, voice and data systems, audiovisual technology, and enterprise applications.

Responsibilities

• Support and maintain network, endpoint, voice/data, collaboration, audiovisual, and enterprise technology services.
• Provide advanced technical support for Microsoft Windows, Active Directory, macOS, iOS, Microsoft 365, Microsoft Teams, Webex, and AV systems.
• Troubleshoot and resolve issues involving TCP/IP, LAN, WAN, Wi-Fi, and enterprise networking environments.
• Support technology requirements associated with NYISO, IESO, PJM, and ISO-NE operations.
• Carefully coordinate with business partners, vendors, and IT teams to deliver technology solutions and resolve operational issues.
• Support incident management, service restoration, root cause analysis, and continuous improvement initiatives.
• Maintain IT assets, technical documentation, standards, and technology lifecycle activities.
• Ensure compliance with NERC, cybersecurity, regulatory, and internal control requirements.
• Participate in storm duty, emergency response, and extended-hours support as required.

Requirements

• High School Grad / GED
• Experience: 5+ years
• Experience supporting enterprise IT environments, critical infrastructure, utilities, energy, or transmission operations
• Experience with Microsoft 365, Active Directory, Windows, macOS, iOS, Webex, Teams, networking, and AV technologies
• Knowledge of NERC, regulatory compliance, cybersecurity controls, or operational technology environments
• Experience working with vendors, business stakeholders, and cross-functional technical teams

Qualifications

• Associate's or Equivalent Experience
• Experience with Six Sigma methodologies (Black Belt, Green Belt, Master Black Belt preferred)

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite and relevant IT software

Benefits

The estimated base pay for this position is $92,000.00 to $138,000.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training.

Pay

The estimated base pay for this position is $92,000.00 to $138,000.00 per year.

Schedule

Full-time position, 40 hours per week.