Sr. Technical Service Manager - Dairy

At Tate & Lyle, our purpose is simple: Transforming Lives Through the Science of Food. With more than 165 years of ingredient innovation, we partner with leading food and beverage brands to create healthier, tastier and more sustainable products enjoyed by millions of people every day. Combining expertise in sweetening, mouthfeel and fortification, we help customers win on taste, nutrition and performance while making a positive impact on society and the planet. With approximately 5,000 colleagues across 75 locations in 38 countries, we're united by a shared commitment to innovation, collaboration and growth.

About the role

A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 6+ years of experience in the food industry with an expert level of knowledge of food systems, ingredient functionality, and processing across a broad range of food applications. Experience and knowledge of Dairy products, formulating, and processing is required. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with a large number of customers across a broad range of applications. The ability and willingness to lead and mentor more junior scientists in technical details, and in demonstrating proper ways of working is expected. Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 50%.

Responsibilities

• Understand customer culture, capabilities, structure and processes and utilise these insights to build relationships with key decision makers
• Partner with Commercial team to build a strong project pipeline by identifying and shaping new opportunities
• Lead customer projects and provide technical expertise to address customer issues
• Provide customers with technical support related to processing issues or challenges
• Follow and share market intelligence and industry trends to contribute to solution development
• Present new technology and product ideas to existing and potential customers, and at Technical Symposiums
• Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required in the technical community and at customers

Requirements

• MS or BS in Food Science or other related field
• 5+ years of experience in the food industry
• Food formulation experience and understanding of food systems and ingredient functionality required
• Extensive industry experience including experience demonstrating leadership within the technical community
• Willingness to travel up to 50% (car and/or air)
• Strong understanding of dairy chemistry, dairy processing, and the formulating and processing challenges associated with various dairy sub-categories
• Proven track record of delivering both technical and commercial success

Skills

• Customer/Market Driven: Understands and anticipates customer/market aims, needs, processes and success measures, to better identify solutions that have real impact
• Commercial Savvy: Combines insights on technical expertise, the external environment and our customers’ business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives
• Technical Solution Development: Plays a significant role in developing innovative solutions for some of the most complex food and beverage problems. Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions
• Research and Process Effectiveness: Leverages internal processes and systems to execute work in a manner that meets scientific and professional standards. Carries out high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider
• Collaboration and Influence: Seeks out colleagues, customers and external partners to create more effective solutions. Acts as an advisor, both internally to drive the direction of Tate & Lyle, and externally to influence action when solving complex problems. Leverages an understanding of stakeholders, partners and customers to influence and collaborate effectively
• Results Focused: Takes accountability for delivering world class solutions. Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work

Benefits

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Additional benefits at no cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more

Pay

The salary range for this position is: $90,000 - $130,000.