Sr. Technical Project Manager

Job Summary

We are seeking a Senior Technical Project Manager to own and drive complex, high-visibility technology initiatives from concept through global deployment.

SCOPE & ACCOUNTABILITY

This role owns the full lifecycle of complex, high-visibility technology programs—from initial scoping and architecture through global deployment and long-term support. The Senior Technical Project Manager serves as the central technical authority and primary client-facing leader for large-scale retail technology initiatives, with initial focus on multi-phase LED video wall programs for a major retail brand.

Key Responsibilities

• Technical Leadership & Oversight

• Provide senior-level oversight across multiple concurrent technology programs, ensuring technical feasibility, design excellence, and flawless execution within scope, timeline, and budget.
• Evaluate project opportunities, define high-level architecture, determine resource needs, and guide teams through complex decision-making.
• Lead the development and integration of hardware, software, and physical display systems, ensuring seamless performance in demanding retail environments.
• Build and maintain high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.
• Define technical requirements, develop comprehensive technology BOMs, and guide sourcing, procurement, and estimation strategies.

• Program & Stakeholder Management

• Serve as the primary technical point of contact for clients, translating their goals into actionable technical plans and delivering executive-level communication.
• Oversee large-scale project roadmaps, risk mitigation strategies, and milestone tracking across multiple parallel workstreams.
• Maintain and evolve technical documentation, including wiring schematics, integration maps, digital die lines, and BOMs.
• Define and implement documentation standards, QA processes, and best practices for installation, support, and troubleshooting.
• Lead internal and external status meetings, delivering clear updates to senior stakeholders.

• Hands-On Technical Execution

• Evaluate, test, and validate technology solutions as part of pre-sale exploration, prototyping, and client demonstrations.
• Build quick-turn prototypes and technology demos that support new business development and innovation initiatives.
• Act as a tier-two escalation point for complex troubleshooting, ensuring issues are resolved swiftly and root causes are understood.
• Partner with technology vendors to scope, assess, and co-develop solutions tailored for retail activation.

• Cross-Functional Leadership & Collaboration

• Operate as the central hub between engineering, design, production, sourcing, and client teams—translating technical details into clear, actionable insights.
• Foster an inclusive and collaborative environment that encourages experimentation, knowledge sharing, and creative problem-solving.
• Anticipate communication gaps and proactively bridge them across technical and non-technical stakeholders.
• Mentor junior team members and contribute to scaling technical project management capabilities across the organization.

Qualifications

• Education:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field preferred; equivalent work experience accepted.

• Experience:

• Minimum 5 years of experience in a technical project management role within experiential, retail, hardware, software, or systems integration environments.

• Technical Knowledge:

• Strong foundation in both hardware and software systems with ability to engage in deep technical discussions.
• Prior experience with LED systems, digital signage, and retail technology highly preferred.
• Familiarity with wiring schematics, integration maps, and technology BOMs.
• Hands-on technical aptitude (e.g., PC building, coding, home networking, video editing, or interactive technology tinkering).

• Program Management Skills:

• Proven track record managing large, multi-stakeholder programs with competing priorities.
• Experience developing and maintaining technical documentation, QA processes, and installation standards.
• Proficiency in project management tools and methodologies.

• Communication & Leadership:

• Exceptional communication and leadership presence with demonstrated client-facing skills.
• Able to simplify technical complexity for any audience—from engineers to C-suite executives—with clarity, confidence, and precision.

• Other Requirements:

• Ability to travel approximately 30% of the time (domestic and international, including China).
• Availability for weekly calls with teams in China across time zones.

Essential Functions

• Working conditions are in a normal office environment.
• While performing the duties of this job, the employee is regularly required to walk, sit, and stand, use hands to handle, finger, or feel objects, tools, or controls.
• The employee must occasionally exert or lift up to 20 pounds.
• Successful performance requires good eyesight with or without corrective lenses.
• Requires long periods of time working at a computer and includes phone work.
• Travel up to 30% of the time is required and is an essential function of this position.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.