Sr. Technical Program / Product Manager
About the role
Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform. The Sr. Technical Program Manager will lead our Technical Project & Product Management team and serve as the connective tissue between client needs, delivery execution, and team development. This is a player‑coach role: you will carry a portion of billable client work while leading a small team and contributing to the operational health of the broader delivery organization. You will report to and work closely with our Head of Product and Project Management Operations to build a practice that reflects where our business is going. We are moving deeper into SaaS and platform‑based engagements across tools like Adobe Experience Cloud and Salesforce, and this role is central to how we get there.
Responsibilities
- Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.
- Team leadership: Manage and develop a small team of Technical Project Managers. Run team meetings, set performance expectations, support career development, and build the skills the team needs to evolve with our business.
- Client delivery: Carry a portion of billable work as a practicing Technical Program Manager on active client engagements. The split between direct delivery and leadership will flex based on business need,