Sr Technical Program Manager, Software Deployments

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life through our ecosystem of devices and cloud software. Our work is fast-paced, challenging, and meaningful, offering you the chance to take ownership and drive real change in a collaborative environment.

About the role

As a Technical Program Manager at Axon, you will lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. You will align technical solutions with customer needs, ensure seamless deployment, and enhance our product impact.

Location: Hybrid onsite at US-based Axon hub sites (Atlanta, Boston, Scottsdale, Seattle). Travel: 50%. Reports to: Director, Program Management.

Responsibilities

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program-level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

Requirements

• Bachelor's Degree in Business, Information Systems, Technical Engineering, or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.