Sr Technical Program Manager, Data Center Certifications

Key job responsibilities

• Lead complex, network-wide change initiatives across the seven-phase change management framework (Intake through Closure)
• Develop scalable frameworks and innovative methodologies for change management processes
• Drive organizational transformation and connect tactical execution to strategic outcomes
• Build and maintain senior stakeholder relationships (up to L10) and present strategic narratives to leadership
• Mentor team members and develop future talent
• Manage multiple strategic programs simultaneously, handling escalations and complex problem-solving
• Architect new methodologies that enhance operational excellence and eliminate systemic bottlenecks
• Create comprehensive strategies measuring operational impact (CTEI, CVIR, Dwell Time, Day 90+ Adoption)
• Author 6-pagers, MBR/QBR/HBR/YBR documents, COEs, and PR/FAQs
• Drive continuous improvement through systematic analysis and best practice adoption across the network

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership