Sr Technical Program Manager (Consulting and Insights Technology)

About Gartner IT

Join a world-class team of skilled engineers who build creative digital solutions to support colleagues and clients. Gartner IT makes a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. The culture values nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role

Gartner is looking for a well-rounded Senior Technology Program Manager to provide project and program leadership for technology projects within Gartner’s Consulting & Insights Technology organization. This role leads a complex portfolio of IT projects and is accountable for quality of results, benefits realization, end-user satisfaction, and timely delivery, ensuring alignment with company strategy, commitments, goals, and standards. The position requires managing and collaborating with geographically dispersed teams and experience running projects in an Agile/Scrum environment.

Responsibilities

• Provide oversight and management of a global technology-based project portfolio in support of IT initiatives and foster an environment of collaboration and high-impact results.
• Partner with technical leadership to report project progress to executive-level and cross-team stakeholders.
• Develop and present rational conclusions, recommendations, and direct implementation strategies/action plans.
• Analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries.
• Demonstrate strong business acumen and leadership experience as a valued IT business partner to senior leadership.
• Influence and manage expectations of clients, team members, management, and external groups.
• Establish project metrics with available tools to track health, analyze problems, identify root causes, create action plans, assess impact, and develop resolution options.
• Develop strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
• Create long-term strategies and approaches to control and manage projects in support of complex business requirements.
• Direct multiple sub-team project plans into a cohesive whole.
• Lead change management activities with support/service groups outside the project team to ensure successful project results.
• Work with the technical team to develop documentation processes/procedures for training.
• Guide and ensure Agile/Scrum methodologies are followed.
• Evaluate project and program performance consistently with key performance indicators.
• Handle project cost management and financials including budget plans, monitor spend, and prepare for potential risks.
• Balance operational and development needs of work teams.
• Interact effectively with team members and stakeholders to resolve operational issues.
• Identify systemic operational issues, resolve them, and present root causes and process improvements to prevent similar issues.

Requirements

• Strong IT professional with 10+ years of experience in program management.
• 15+ years of experience working with IT technology development teams in a project management capacity.
• Strong experience with Agile methodologies.
• Demonstrated leadership and communication skills working with matrixed teams, management, and executive stakeholders in a dynamic, growth environment.
• Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management, and Conflict Resolution.
• Ability to understand client expectations and resolve issues that may affect delivery.
• Proficient in Microsoft Suite, JIRA, and Confluence.
• Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required.

Qualifications

• Demonstrated leadership skills, especially communication, collaboration, people management, and influencing skills.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
• Critical thinker with a demonstrated ability to learn beyond formal training and a strong aptitude for delivering quality products.
• Excellent communicator, both written and verbal, to all levels of the organization.

Benefits

• Competitive compensation.
• Limitless growth and learning opportunities, including ongoing mentorship, apprenticeship, leadership courses, development programs, technical courses, and certification opportunities.
• A collaborative and positive culture with a diverse team of professionals.
• A chance to make an impact with work that contributes directly to strategy.
• Hybrid work environment with flexibility to work from home and collaborate in dynamic offices.
• 20+ PTO days plus holidays and floating holidays in the first year.
• Extensive medical, dental, and vision insurance plans.
• 401(k) with corporate match and immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.

Pay

A reasonable estimate of the base salary range for this role is $120,000 – $167,000 USD. Actual salaries may vary within the range or be above or below the range based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees participate in either an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan.