Sr Technical Program Manager

About the role

For our client, we are seeking a Sr Technical Program Manager to join the team of a leader in the Information Technology space. This role will guide complex technical programs that support enterprise customer implementations and operational transformation. You will work closely with Solution Architects, Sales, and other internal stakeholders to align delivery plans with customer outcomes. The position requires strong program leadership, clear communication, and a data-driven approach to managing risk, scope, and execution across decentralized organizations.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead customer implementations from kickoff through go-live
• Assess customer IT operations and guide necessary changes
• Translate operational challenges into product requirements with Solution Architects
• Develop and maintain data-driven roadmaps to align with customer outcomes
• Coordinate with sales to ensure seamless service transitions
• Scope and prioritize iterative outcomes to reinforce value realization
• Facilitate stakeholder engagement in decentralized organizations
• Communicate project status, risks, and outcomes clearly
• Champion customer success stories and outcomes reflecting the company's value
• Contribute to improving delivery methodologies and best practices

Qualifications

• 6+ years of project management experience with enterprise IT projects or SaaS implementations
• Experience in digital transformation projects
• Proven responsibility for timelines, deliverables, budget, and resources
• Detail-oriented with a "get it done" attitude
• Ability to build and maintain relationships with diverse internal and external constituencies
• Experience in risk identification and mitigation planning
• Strong communication skills, able to articulate complex project statuses to multiple stakeholders
• Preferred experience in AIOps or ITOps

Benefits

• Competitive equity
• Remote-first work environment
• Unlimited PTO
• Twelve paid holidays annually
• Comprehensive health benefits
• Financial support for fertility, adoption, and surrogacy, plus extensive parental leave
• Financial planning services
• Employee learning and development budget
• Quarterly and annual values-based recognition
• Social community and ERG programs
• Dog-friendly office
• Free office lunches
• Flexible work environment with a stipend for remote arrangements
• Values-based culture

Pay

$161,500 – $190,000 annually