Sr. Technical Product Manager - AMP

About the role

As a Senior Technical Product Manager (TPM) within Zoro’s Enterprise Platform Engineering organization, you shape platform strategy and architectural intent in partnership with the Director of Platform Engineering and Staff Platform Engineers. You operate at the intersection of business outcomes, system architecture, and engineering execution, ensuring platform investments are valuable, viable, operable, resilient, compliant, and cost-aware before teams commit to implementation.

Responsibilities

• Strategic Platform Direction and Architectural Intent
  • Define and communicate conceptual/logical architecture for platform capabilities (boundaries, responsibilities, interactions) aligned to business outcomes.
  • Own and author Solution Assessments that define problem, success measures, constraints, risks, and high-level system direction.
  • Manage platform evolution over time through sequencing, investment trade-offs, and deprecation strategy.
  • Align architectural direction to business goals, risk tolerance, compliance requirements (PCI, SOX, NIST CSF), and cost expectations in partnership with key stakeholders.
• Solution Viability and Trade-Off Management
  • Be accountable for solution viability: operability, resilience, scalability, and directional cost implications are assessed early.
  • Frame business vs. technology trade-offs in terms of value, risk, cost, and time-to-deliver.
  • Continuously evaluate value vs. cost, identifying simplification, optimization, and toil reduction opportunities.
  • Validate solutions can be sustainably supported by engineering and operational teams.
  • Champions the integration of strict observability baselines (Datadog) and Service Level Objectives (SLOs) directly into the engineering definition of 'Done'.
• Compliance, Risk, and Governance
  • Identify and document compliance, cybersecurity, and risk considerations early in the Solution Assessment process.
  • Ensure appropriate engagement with Global Risk Compliance and Cloud Security, and partner with engineering leadership to translate requirements into actionable technical designs.
  • Maintain visibility into auditability, data protection, and regulatory constraints impacting platform systems.
• Stakeholder Alignment and Execution
  • Enablement
    • Enable stakeholder alignment on opportunity, success definition, and expected outcomes prior to delivery.
    • Represent developer/platform-user needs in roadmap decisions; monitor adoption and operational performance to guide roadmap adjustments.
    • Partner with Engineering Managers to align sequencing and delivery with architectural intent and business priorities.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.
• 8+ years in technical product management, platform strategy, systems architecture, or related technical leadership roles.
• Experience defining system-level solutions for complex, cross-team initiatives.
• Solid understanding of AI tooling that accelerates TPM work; stays current on emerging options.
• Strong understanding of cloud-native architectures, distributed systems, and platform engineering.
• Experience managing event-driven architectures.
• Experience articulating trade-offs across cost, risk, compliance (PCI/SOX/NIST), and operational sustainability.
• Proven ability to align cross-functional stakeholders across business, engineering, and security.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in ecommerce or high-scale B2B technology environments.
• Success shaping platform roadmaps that improved developer productivity, operational resilience, or scalability.
• Experience partnering closely with Staff-level Engineers or Architects on enterprise initiatives.
• Familiarity with internal platform/foundational engineering organizations.
• Track record of evaluating platform investments for value realization and cost efficiency.

Benefits

Total Rewards at Zoro include a competitive compensation package, comprehensive benefits, and perks, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• Access to adoption assistance program.
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year.
• A 401K Retirement Savings Plan with a 6% company contribution, no employee contribution required.
• Tuition reimbursement, student loan refinancing, and access to financial counseling, education, and tools.
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations.
• Employee discounts and admission to various civic and cultural institutions around Chicago.

Pay Range

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.

Culture

Zoro’s culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.