Sr. Technical Platform Operations Specialist

WHAT YOU’LL DO

• Serve as a key operational liaison, ensuring the seamless performance of Viant’s products, including our Demand Side Platform (DSP).
• Play a pivotal role in bridging cross-functional internal teams—such as Operations, Product, and Engineering—with external stakeholders and third-party partners.
• Maintain operational continuity through clear communication, technical insight, and a strong sense of urgency when addressing problems, challenges, and opportunities.
• Identify root causes, facilitate resolutions, and drive alignment across multiple teams.
• Own day-to-day technical operations, lead troubleshooting efforts, and support campaign and platform stability.
• Thrive in fast-paced environments, be a clear communicator, and demonstrate task leadership by translating customer and business needs into actionable solutions.

THE DAY-TO-DAY

• Serve as the connective point between internal teams (e.g., Ad Operations, Product, Engineering) and external partners, driving the resolution of technical issues and ensuring the reliability of the DSP platform.
• Execute and manage publisher integrations and 3rd-party partner certifications to ensure compliance and system compatibility.
• Provide second-level QA and platform support, ensuring escalated issues are thoroughly documented and addressed with urgency.
• Drive cross-functional projects that enhance platform stability, operational workflows, and campaign execution quality.
• Translate technical findings into clear, actionable feedback for both technical and non-technical stakeholders.

GREAT TO HAVE

• 3+ years of experience in ad operations, technical account management, or a related role.
• Familiarity with at least one ad-serving or programmatic advertising platform.
• Strong written and verbal communication skills with a knack for documenting complex systems and workflows.
• Proven ability to adopt and navigate new technologies quickly.
• Working knowledge of HTML/JavaScript.
• Bachelor's degree.