Sr. Platform Operations Engineer

About the role

FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth. You’ll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.

Responsibilities

• Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring across the platform.
• Apply AI and machine learning to platform operations, including anomaly detection, alert correlation, and noise reduction, to detect and resolve issues faster.
• Conduct root cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
• Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.
• Build and maintain AI assisted tooling and automation that reduces manual operational work and speeds up incident response.
• Document procedure improvements and maintain detailed SOP and Alert Response documentation to support operational consistency and knowledge retention.
• Continuously build technical knowledge and act as a subject matter expert in observability and AI driven operations, while maintaining strong relationships with stakeholders across FreedomPay.

Requirements

• BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
• 4+ years of hands on experience in observability, monitoring, or site reliability roles within highly available, high throughput, or transaction processing environments.
• Demonstrated experience applying AI or machine learning tools to operational problems such as anomaly detection, alert correlation, or automated remediation.
• Strong incident management track record, with a history of driving issues to resolution and minimizing business impact.
• Excellent communication and organizational skills, with a strong sense of ownership and service.

Skills

• Deep proficiency with an enterprise APM or observability platform (Dynatrace, Datadog, New Relic, or comparable), including dashboard design, alerting strategy,