Sr. Technical Infrastructure Program Mgr, Global Network Delivery

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all of AWS' global infrastructure. We support AWS data centers globally including all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

The Global Network Delivery organization in AWS Infrastructure seeks a Sr. TiPM to support a global data center quality team. In this role you will drive best-in-class cabling quality in AWS' AMER, APAC, and EMEA data centers to help us achieve the best operating, lowest cost, infrastructure in the world. You will ensure the highest quality standard is enforced and upheld and your efforts ensure we launch our data center network right-first time, on time, to enable the cloud for customers.

Key job responsibilities

• Verifying defects, generating punch lists, reporting and generating remediation plans, actioning all customer complaints and defects, providing recommendations based on product and vendor performance, and continuously proposing improvements to existing designs and processes in order to improve speed, quality and efficiency
• Developing and implementing scalable, data-driven process improvements/automated solutions (e.g., running Kaizens)
• Providing timely reporting of your program's efforts and results
• Developing and managing first pass yield quality metrics and performance by ensuring necessary reviews and actions are in-place
• Determining and executing strategies and goals for improving quality and productivity
• Thinking outside of the box to find creative and innovative solutions to reduce costs while maintaining or improving quality, reliability, or maintainability
• Analyzing trends and implementing preventative mechanism to prevent defects from recurring
• Conducting training sessions with delivery teams to ensure deployments comply with design standards and best practices
• Identifying and responding to risks and high-priority issues rapidly and effectively
• Supporting new product activities that improve infrastructure quality and reduce cost and installation time
• Traveling 20-30% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers

What you will do

• Establish mechanisms to inspect, track, and measure cabling projects for installation quality at multiple stages during the deployment process with both internal teams and contracted vendors
• Partner with install teams on remediation efforts and establish preventative mechanisms
• Establish metrics and drive the right quality outcomes by tracking cabling and hardware issues and breaking down problems into different categories and risk levels
• Partner with a team of quality engineers whose responsibility is to see that all build, scaling, bricks, project cables, racks, and hardware installations are completed adhering to the correct guidelines
• Establish standard mechanisms and metrics globally
• Partner with the network design team to revise and simplify standards so they can be more easily applied and assessed real-time during install
• Suggest remediations, conduct training, work in conjunction with teams to create or improve processes, and be a subject matter expert on cabling quality to ensure that issues are resolved and prevented from reoccurring
• Be a singular voice of feedback to the vendor management team for all onsite cabling vendors ensuring that external vendors meet AWS' standards, and help enforce rectification of issues as needed

About the team

As part of AWS Infrastructure, our organization prepares for, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic qualifications

• 5+ years of program management or technical project management experience
• Bachelor's degree or equivalent in a related technical field

Preferred qualifications

• Master's degree in a related technical field
• 5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience