Sr Technical Consultant, Cloud & AI - CTJ - Poly

About the role

Collaborates with internal stakeholders in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements. Communicates the business value of planned solutions to customers/partners. Identifies technical and business risks in programs and proposes mitigations.

Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback. Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies.

Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.

Responsibilities

• Administer and maintain the enterprise MECM infrastructure and associated management systems.
• Manage software deployment, operating system imaging, application packaging, and endpoint lifecycle activities.
• Plan, test, and deploy security updates, patches, and configuration baselines to managed devices.
• Monitor MECM client health, deployment success rates, and overall system performance.
• Troubleshoot and resolve endpoint management, software deployment, and operating system issues.
• Develop and maintain technical documentation, standard operating procedures, and implementation guides.
• Support compliance initiatives through configuration management, reporting, and audit support activities.
• Collaborate with infrastructure, security, and operations teams to ensure effective endpoint management and service delivery.
• Provide technical guidance and recommendations for endpoint management modernization and process improvements.
• Support incident response, change management, and operational maintenance activities as required.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
• Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
• U.S. citizenship, verified via a valid passport or other approved documents, or verified U.S. government clearance.
• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Qualifications

• Experience administering Microsoft Endpoint Configuration Manager (MECM/SCCM) in an enterprise environment.
• Knowledge of Windows operating systems, Active Directory, Group Policy, and endpoint management technologies.
• Experience with software deployment, patch management, operating system deployment, and reporting.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with Microsoft Intune and cloud-based endpoint management solutions.
• Experience supporting government or regulated environments.

Pay

The typical base pay range for this role across the U.S. is USD $101,800 - $193,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $126,100 - $207,600 per year. Certain roles may be eligible for benefits and other compensation.