Sr. Technical Communicator - HOLT Manufacturing

About the Role

This position provides technical assistance and support to the sales, service, and parts departments, serving as a liaison to HOLT CAT and Caterpillar on technical issues. The role is responsible for company-wide support across all departments and locations, addressing technical questions, product problems, and concerns. It also involves leadership and guidance on specialized systems and applied failure analysis for internal and external customers.

Responsibilities

• Evaluate and analyze product problems to support Parts, Service, and Sales business objectives.
• Research product issues using Cat tools, PSCRM database, and troubleshooting skills to resolve issues.
• Communicate accurate solutions in a timely manner.
• Advise and report pertinent technical data to key departmental management to ensure customer satisfaction and alignment with Company Core Values.
• Assist in maintaining and managing technical services tooling and library to support key service functions.
• Serve as the liaison between the company and Caterpillar to ensure technical service operations meet operational requirements and standards.
• Share responsibility with team members to ensure stability and growth.
• Assist all departments at all locations with technical problems and solutions to minimize expenses.
• Assist with technical or operational issues to keep Caterpillar products marketable.
• Serve as a mentor to Technical Communicator and Technical Service Technician and maintain/update required Caterpillar certifications.

Qualifications

• Knowledge of safety practices, mechanical repair, service procedures, and techniques.
• Knowledge of CAT models/machines, safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems.
• Computer and software knowledge, including intermediate skills with Excel and Word.
• General mathematical skills (addition, subtraction, multiplication, division).
• Advanced skills in repairing hydraulic controls and electrical systems.
• Clear and effective communication skills, both verbal and written.
• Ability to understand technical manuals, software specifications, hardware principles, and systems software operations.
• Logical thinking for interpreting and analyzing problems.
• Ability to identify complex problems, develop solutions, and implement them.
• Organizational skills and ability to work independently.

Key Performance Dimensions

• Problem-Solving Expertise: Rational approach to identifying problems, implementing solutions, and managing resources.
• Influencing Capabilities: Leadership in decision-making, conflict management, and contributing to team success.
• Planning Orientation: Competency in strategic operational planning, goal monitoring, and resource management.
• Managerial/Administrative Skills: Ability to direct, implement, motivate, and evaluate work environments to achieve business objectives.
• Technical Expertise: Demonstrated professional knowledge, skills, and experience in the industry.

Performance Measurements

• Vision, mission, and values alignment.
• Completeness and timeliness of required technical certifications.
• Self-development initiatives.
• Safety modeling.

Requirements

• Education and Experience: High school diploma or equivalent required; Bachelor’s degree in Mechanical Engineering or related field preferred. Three or more years of related experience preferred.
• Supervisory Responsibilities: None.
• Travel: Up to 5%.
• Physical Requirements: Extended periods in a stationary position; occasional movement; constant use of limbs; good manual dexterity, coordination, and stamina; ability to communicate and react to visual/auditory signals.
• Work Environment: Professional office setting with environmentally controlled conditions; involves computer use, manual dexterity, talking, hearing, and repetitive motion.

Disclaimer: The above statements describe the general nature and level of work performed. They are not an exhaustive list of responsibilities, duties, and skills required. Incumbents may be required to perform duties outside their normal responsibilities as needed.