Sr. Technical Communicator - Electric Power Generators

About the role

The Sr Technical Communicator - Electric Power supports the sales, service, and parts departments, serves as a liaison to HOLT CAT and Caterpillar, and provides technical support and leadership.

Responsibilities

• Evaluate and analyze product problems to support Parts, Service and Sales business objectives.
• Research product issues using CAT tools, PSCRM database, and troubleshooting skills and help resolve issues.
• Communicate accurate solutions in a timely manner.
• Advise and report all pertinent technical data to key departmental management.
• Maintain and manage the technical services tooling and library to ensure success of key service functions.
• Serve as the liaison between company and Caterpillar to ensure technical service operations meet ongoing operational requirements.
• Aid all departments at all locations with technical problems and solutions to minimize company's expense.
• Assist with technical or operational issues needed to keep Caterpillar products marketable.
• Serve as a mentor to Technical Communicator and Technical Service Technician and maintain/update required certification by Caterpillar.

Requirements

• Preferred knowledge and technical experience on Caterpillar Electric Power Generation products.
• Knowledge of and ability to explain safety practices, mechanical repair, service procedures, and techniques.
• Knowledge of CAT models/machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems.
• Intermediate level skills with Excel and Word.
• Advanced skills in repairing hydraulic controls and electrical systems.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to understand technical manuals, software specifications, hardware principals of operations, and systems software operations.
• Ability to think logically for interpreting and analyzing problems assigned or encountered.
• Organizational ability and confidence to work independently.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field preferred.
• Three or more years of related experience preferred.