Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR

Responsibilities

• Lead large, complex customer engagements, ensuring that business requirements are clear and achievable. Monitor project progress and address any issues that arise, working to ensure that the project delivers value to both the client and Toshiba.
• Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
• Advocate for product as appropriate for the given project and guide customers in their decision making.
• Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs.
• Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives.
• Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed.
• Support the development team during the build phase.
• Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements.
• Manage scope by identifying and calling out scope changes and can have scope conversations with the client.
• Leads major process improvement of the BA team through helping to define BA best practices, special projects and mentorship of other Business Analysts.
• Aids in change management of new processes and procedures within the BA or Professional Services Organization.

Qualifications

• 12+ years of experience as a Technical Business Analyst supporting enterprise-scale solutions
• 10+ years of experience in the retail industry
• Extensive experience partnering with software development teams in complex, multi-phase delivery environments
• Proven expertise in Agile development methodologies
• Exceptional analytical, problem-solving, and critical-thinking capabilities
• Outstanding written and verbal communication skills, including executive-level stakeholder engagement
• Strong leadership, mentorship, and team collaboration skills
• Demonstrated experience creating high-quality product and requirements documentation
• Self-directed with a strong sense of ownership and accountability
• Deep domain expertise in Retail Point of Sale (POS) systems