Sr. Technical Architect, LX, Leo Production Operations

Description

Alexa Kuiper is Amazon's low earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Alexa Kuiper will serve people and organizations operating in locations without reliable connectivity.

About the Role

The Sr. Technical Architect will be responsible for driving talent development initiatives across our Production Operations teams. This leader will shape the future of our workforce capabilities, aligning with Alexa Kuiper's mission to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

Responsibilities

• Develop and execute on Learning Experience initiatives that directly align with Alexa Kuiper goals and technological roadmap.
• Design, develop, and implement comprehensive learning solutions and training programs to facilitate meaningful growth experiences for employees.
• Create a comprehensive career development framework for all levels, from hourly technicians to senior leadership.
• Establish strategic partnerships with Amazon peers and industry experts to build talent pipelines and foster innovation in learning experiences.
• Establish key performance indicators (KPIs) and ROI measurements for learning initiatives, demonstrating impact on business outcomes.
• Provide a structured cadence of updates to stakeholders, offering insights into the status of learning priorities, potential risks, and achieved successes.
• Drive a culture of continuous learning and innovation throughout the organization while measuring success and developing best practices.
• Collaborate to develop a blended learning program that includes corporate culture, compliance, and role-specific learning.

Requirements

• 3+ years of Microsoft Office products and applications experience
• 3+ years of Learning & Development and course facilitation experience
• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• Bachelor's degree or equivalent, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
• Experience in a training role, including technical training
• Experience in training, performance management and coaching/mentoring
• Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
• Experience implementing and enforcing safety standards within warehouse and maintenance environments
• Experience developing or delivering training programs across multiple sites or regions
• 5+ years of working cross functionally with tech and non-tech teams experience
• Bachelor's degree in a relevant field or equivalent work experience
• Experience developing courses within an advanced Learning Management System
• Experience working with and delivering training/information to all levels of employees
• Proven track record of developing, implementing and scaling learning strategies in high-growth, technology-driven organizations
• Demonstrated success in using data analytics to drive learning strategy and demonstrate business impact

Qualifications

• Master's degree or equivalent in Education, Instructional Design, or a related field
• Project Management Professional (PMP) or equivalent certification
• Experience with graphic training systems, multimedia content creation, and Learning Management Systems (LMS) administration
• Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
• Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
• Master's degree (MBA or related discipline), or Bachelor's degree or above
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, or experience working with stakeholders
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience working in a fast-paced and ambiguous environment, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Detail oriented, excellent analytical, verbal, and written communication skills especially narrative writing
• Previous Operations Management experience strongly preferred as well as experience with business intelligence and analytics

Skills

• Strategic thinking
• Technical training
• Learning strategy implementation
• Talent development
• Performance management
• Coaching/mentoring
• Training program design
• Learning ecosystem design
• Career development framework creation
• Learning strategy data analysis
• Change management
• Blended learning program development

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

USA, WA, BELLEVUE - 138,300.00 - 187,100.00 USD annually

Schedule

Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Contact

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.