Sr. Technical Account Manager, TAM
About the role
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customers adoption and use of AWS services.
- Represent AWS at customer discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep the customers AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Travel 10% or more as needed.
Requirements
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Qualifications
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Benefits
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Pay
Base salary ranges by location:
- USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
- USA, CA, San Francisco: $176,600.00 - $239,000.00 USD annually
- USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
- USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
- USA, IL, Chicago: $153,600.00 - $207,800.00 USD annually
- USA, NY, New York: $169,000.00 - $228,600.00 USD annually
- USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
- USA, TX, Houston: $153,600.00 - $207,800.00 USD annually
- USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
- USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually
Schedule
Travel required 10% or more as needed.